Insurance Carriers Share Hotline, Contact Information
NASHVILLE - In the wake of the historic flooding that has devastated Middle Tennessee, the Department’s Insurance Division has been reaching out to insurers about resources available to affected Tennesseans. Insurers have set up hotlines and have shared contact information. This list will expand and be re-sent as needed. Allstate Insurance Company 800-54-STORM American Insurance Association Acadia Ins. Co. – 800-444-0049 Affiliated FM – see FM Global Arch – 800-817-3252 Bituminous – 800-475-4477, ext. 293 Chubb Group of Insurance Cos. (Federal Insurance Co., Vigilant Insurance Co., Pacific Indemnity Co., Great Northern Insurance Co., Chubb Custom Insurance Co.) – 800-252-4670 Continental Western – 800-444-0049 CUNA Mutual Group/CUMIS Ins. Society – 800-637-2676 Farmers – 800-HelpPoint (435-7764) Federated Mutual – 888-333-4949 Fireman's Fund – 888-FIREHAT (347-3428) First Floridian (Travelers of Florida) – see Travelers First Trenton Ins. (Travelers of New Jersey) – see Travelers FM Global (Affiliated FM) – 877-NEWLOSS 639-5677 GeoVera Specialty Insurance Company (formerly known as USF&G Specialty Insurance Company) – 800-631-6478 Gray Insurance – 504-888-7790 (corporate HQ) Great American – 800-972-3008 Hanover Ins. Co. – 800-628-0250 Hanover American Ins. – See Hanover The Hartford: 800-243-5860; AARP customers – 800-423-0567; Agency customers – 800-624-5578 Hartford Steam – 888-HSB-LOSS (888-472-5677) Mass. Bay Ins. – see Hanover Ins. Co. Mitsui Sumitomo – 866-MSM-MUSA (866-676-6872) One Beacon – 877-248-4968 (personal lines); 877-248-3455 (commercial lines) Pacific Select – 877-642-1815 Premier Insurance – 877-425-2466 St. Paul – 800-787-2851 (commercial lines; see Travelers for personal lines) St. Paul Travelers – see Travelers Travelers – 800-252-4633 (personal lines) 800-238-6225 (commercial lines) 800-505-0193 (flood claims) 800-772-4482 (boat and yacht claims) Union Ins. Co. and Union Lloyds – 800-444-0049 XL – 800-688-1840 Zurich – 800-987-3373 CNA CNA group of insurance companies, including: American Casualty Company of Reading, PA Continental Casualty Company The Continental Insurance Company National Fire Insurance Company of Hartford Transportation Insurance Company Valley Forge Insurance Company Billing/Premium Payment Inquiries For customers who receive premium invoices directly from CNA, please direct any billing inquiries to: 1-877-276-7507. Customers who are billed by their agent should contact their agent for billing questions. Claims For customers who wish to report a claim: 1-877-262-2727 Coverage Questions Customers who have questions about their policy coverage should contact their agent. CNA Website A wide variety of contact information and other information can be obtained at www.cna.com -- including how to file a claim online. Farm Bureau Insurance Auto claims may also be filed by telephone. Call our Priority Claims Center at 1-800-836-6327 Property claims may also be filed by telephone. Call our Priority Claims Center at 1-800-836-6327 Many Farm Bureau Insurance customers participate in the National Flood Insurance Program (NFIP). These policies are administered by Fidelity National Insurance Company. To begin the claims process, you may call your Farm Bureau Insurance agent, or call Fidelity National’s Flood Customer Service line at 1-800-820-3242 Fire Fighters Insurance Co. Ross McClain, Catastrophe Supervisor, 314-560-3958, ross.mcclain@ffic.com Larry Carron, Catastrophe Supervisor, 314-308-7489, larry.carron@ffic.com Dan Cuccia, Catastrophe Director, 425-213-9283, dan.cuccia@ffic.com Bill Dalton, Sr. Property Director, 314-513-1199, william.dalton@ffic.com Andy Knudsen, Claims Vice President, 314-513-1001, andy.knudsen@ffic.com The Hartford The Hartford 800-243-5860 AARP customers: 800-423-0567 Agency customers: 800-624-5578 Insurors of Tennessee 1-800-264-1898 State Farm 1-800-SF-CLAIM (1-800-732-5246) UnitedHealth Group Free counseling line (open to non-customers) 866-342-6892 USAA 1-800-531-USAA (8722), #USAA (8722) from a cell phone, www.usaa.com The Department of Commerce and Insurance works to protect consumers while ensuring fair competition for industries and professionals who do business in Tennessee. www.tn.gov/commerce/ ###
Press Releases | Tennessee Emergency Management Agency | Commerce & Insurance