HR Support
The HR Support is available by phone, email, and web-based chat.
Monday – Friday, 8:00 a.m. - 4:30 p.m. CT.
615-741-4841
HR.Support@tn.gov
hrsupport.tn.gov
HR information and FAQs are available 24/7 on the HR Support website
Topic | Contact | Contact Information | Hours | Support |
|---|---|---|---|---|
Benefits | Benefits Administrations Service Cener | Web: partnersforhealthtn.gov | Monday – Friday 8:00 a.m. - 4:30 p.m. CT | General benefits questions and plan administration including health, dental, pharmacy, and disability |
Edison | Edison Help Desk | Web: edison.tn.gov (login required) Phone: 615-741-HELP (4357) or 1-866-376-0104 | Monday – Friday 7:00 a.m. - 4:30 p.m. CT | Edison password resets and questions about navigating Edison |
Employment Verification | Department of Human Resources Records Division | Phone: 615-741-5595 | Monday – Friday 7:30 a.m. - 4:30 p.m. CT | Employment verification services |
General HR | Department of Human Resources HR Support | Web: hrsupport.tn.gov | Monday – Friday 8:00 a.m. - 4:30 p.m. CT | Consultation on Tennessee State Government's most frequently asked human resources questions |
Payroll | Payroll Call Center | Phone: 615-741-PAID (7243) or 1-877-944-3873 | Monday – Friday 8:00 a.m. - 4:30 p.m. CT | Paychecks, bank accounts, direct deposit, lost or stolen checks, taxes and deductions, W-2 forms |
Retirement | TN Consolidated Retirement System | Web: retirereadytn.com | Monday – Friday 8:00 a.m. - 7:00 p.m. CT | Retirement and 401K enrollment, contributions, beneficiary designation, information changes |
| Technology | STS Customer Care Center | Web: tn.gov/ccc Phone: 1-800-342-3276 or 615-741-1001 | Monday - Friday 7:30 a.m. - 4:30 p.m. CT | Outlook, Active Directory, 3270 passwords, STS network issues, STS server issues, telephone issues, or hardware issues (copiers, fax machines, scanners) |